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What We Do

Our goal is to help foodservice companies easily develop a culture of awareness so food allergy communication and practices are second nature to current staff and are quickly adopted by new hires.  Ultimately, reducing management’s time spent on food allergy training, reducing service slow downs and minimizing mistakes.
Our online courses can be accessed from any device.  So your team can learn onsite or on the go.  Training can be completed in one or many sessions.  Giving you and your staff control over location and time.
Turnover.  This is the single biggest hinderance to consistent training. Often it is up to Managers to allocate time to train and reinforce policy and procedures with new employees.

Dine Aware automates this training cycle.  Simply sign-up new staff and they begin their first day of work already prepared to speak food allergy.

Same Page
The beauty of the automated online concept is that you get the entire front and back of house team on the same page; in record time.
Having the entire team on the same page, 100% of the time promotes a culture of awareness where food allergy awareness is baked into the DNA of the corporate culture.
When food allergy awareness becomes a normal part of the company culture employee will reinforce knowledge and skills naturally.   Ultimately, leading to reduced time needed by Managers for training, fewer mistakes and minimizing service slow downs.
The food allergy ‘language’ is a universal one.  Learning that language helps foodservice employees understand customer questions and requests.  Informed decisions about a company’s ability to accommodate any particular food allergy (and do it safely if they can) all start with a common understanding.

Staff can’t communicate what they don’t understand.

How We Do It

We developed Dine Aware using industry language, concepts that your staff would understand and relate to.  Essentially, we spoke foodservice so they could speak food allergy.  Our courses are designed to be easy to use and easy to remember.
Our Content
This is a brief introduction into the Dine Aware training.

What It All Means

  • Why food allergy training is important and relevant.

The Golden Rules of Never

  • 5 easy to remember best practices that can be applied to any situation or position.

The 10 Big Questions

  • We answer the top 10 biggest questions about food allergies (e.g. What’s the difference between a food allergy, intolerance and sensitivity).

The Top 14 Food Allergies

  • This section familiarizes staff with the top 14 food allergies so they can recognize them and have a basic awareness.

Cross-Contact Prevention

  • We highlight best practices used in foodservice to prevent cross-contact.  This section is adapted for each course (i.e. Front of House vs. Back of House).


  • What employees communicate but how they do it have a huge impact on strong food allergy communication.  This section focuses on best practices (i.e. fixing mistakes), sources of communication (i.e. ingredient labels), keeping the chain of communication intact.  This section is adapted for each course.


Top 14
Eating out is a global experience.  It doesn’t matter where in the world you are foodservice regularly serve locals, tourist and travellers.  Hence, it is important that employees have a basic awareness and the ability to recognize the top 14 allergens*.

Manager, Back of House, Front of House, Bartender and Host all learn about the top 14 food allergies (Dishwasher is excluded from this unit).

*We’ve adopted the EU list.

Our video based training uses images, voiceover and text.  These elements are all embedded to enhance memory and visual cues.
Best Practices
Not all establishments can accommodate all food allergies.  Great communication helps to make that decision.  But, what if you decide you can accommodate a food allergy customer?

No problem we have you covered.  Our Dine Aware training teaches best practices for communication and cross-contact prevention.

For Foodservice
Employees come from a wide range of learning backgrounds but the one thing that is common is their understanding of foodservice.  Food allergies can be intimidating so that is why our training starts with concepts and language foodservice employees can relate to and understand.
The flow of our training is designed to enhance attention and memory.  We keep video segments short and reinforce learning with multiple choice after each video.  The quiz segments are solely to reinforce memory.
Our online courses include in program downloadable materials that your employees can reference during and after training.
dine aware™
We help foodservice understand the language of food allergy because great decisions and experiences happen when people can communicate.
© 2018 Dine Aware Ltd.